FAQ
Everything you need to know about shopping with Pet Deluxe.
What payment methods are available?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient payment transactions.
You can also split your payment into interest free instalments using our partner Klarna.
What is your return policy?
We offer a 14-day return policy for eligible items. As our products are made on request, we can only accept returns for the damaged items. Please refer to our Returns Policy for more details.
How long does it take to process and ship an order?
We aim to process and ship orders within 1-3 business days. Once shipped, the estimated delivery time is 1-3 working days. Please note that delivery times may vary based on your location and external factors. Sometimes, the delivery may take up to 7 working days due to external factors.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, depending on the order status.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's online tracking system.
Do you offer international shipping?
Currently, we only offer shipping within the United Kingdom. We do not provide international shipping services.
What should I do if my package is lost or damaged during transit?
In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer support team as soon as possible. We will assist you in updating the address if the order has not been shipped.
Do you have a size guide for your pet products?
Yes, we provide size guides for most of our pet products. You can find the size guide on the product page or contact our customer support team for assistance.
How can I contact your customer support team?
You can reach our customer support team by email at contact@petdeluxe.co.uk or through our Contact Us page on the website. We aim to respond to all inquiries promptly.
Do you offer discounts for bulk or wholesale orders?
We may offer discounts for bulk or wholesale orders. Please contact our customer support team or inquire about our wholesale program for more information.
Can I add gift wrapping or personalized messages to my order
At this time, we do not offer gift wrapping services or personalized messages for orders. However, our products are carefully packaged to ensure a pleasant unboxing experience.
Are my personal details and payment information secure?
Yes, we prioritize the security and privacy of our customers' information. We employ industry-standard security measures to protect your personal details and payment information.
