At Pet Deluxe, we take pride in providing pet owners with high-quality, personalized products. Due to the nature of our items being printed on demand, we only accept returns for faulty products. Please review our policy below to understand your options:
Faulty Products
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Conditions for Return:
- If you receive a product that is faulty or damaged, please contact us within 14 days of receiving your order.
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Contact Us:
- Reach out to our dedicated customer support team at contact@petdeluxe.co.uk. Include your order number and a description of the fault.
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Return Process:
- Our customer support team will guide you through the return process and may request photos to assess the issue. If your return is approved, we will provide instructions for returning the faulty item.
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Refund or Replacement:
- Upon receiving and inspecting the returned faulty item, we will process a refund or arrange for a replacement within 10 business days, depending on your preference.
Non-Faulty Products
- Please note that we cannot accept returns for products that are not faulty, as all items are made to order and personalized specifically for pet owners.
Contact Us
If you have any questions about our returns policy or need further assistance, please don’t hesitate to contact our customer support team at contact@petdeluxe.co.uk.
At Pet Deluxe, we value your trust and satisfaction. Thank you for choosing us for your pet ownership needs.
