Welcome to Pet Deluxe, an online Shopify store specializing in unique, personalized products for pet lovers. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases or using our services.
Product Availability and Delivery
- We strive to maintain accurate product availability information on our website. However, availability may be subject to change without notice.
- Our estimated delivery time is 1-3 working days after the order has been processed, with an additional 1-3 days for production as all products are made to order. Delivery times may vary due to external factors beyond our control, such as location or seasonal demand.
Order Confirmation and Cancellation
- Once you place an order with Pet Deluxe, you will receive an order confirmation email. This email serves as acknowledgment of your purchase but does not guarantee product availability.
- Pet Deluxe reserves the right to cancel or refuse any order for any reason, including but not limited to product unavailability, inaccuracies in pricing or product information, or suspected fraudulent activity.
Returns and Refunds
- In accordance with UK law and the nature of our personalized, on-demand products, we only accept returns for faulty items.
- If you receive a faulty product, please contact us at contact@petdeluxe.co.uk to arrange for a replacement or refund.
- Refunds will be processed to the original payment method after we receive and verify the fault in the returned item.
Privacy and Security
Pet Deluxe takes your privacy and the security of your personal information seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
Intellectual Property
All content on the Pet Deluxe website, including text, images, logos, and graphics, is protected by intellectual property laws and is the property of Pet Deluxe or its licensors. You may not use, reproduce, or distribute any content without prior written consent.
Limitation of Liability
Pet Deluxe and its affiliates will not be held liable for any damages, losses, or liabilities arising out of or related to the use or inability to use our products, website, or services.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Pet Deluxe reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically for any changes. By continuing to use our website and services, you acknowledge and agree to be bound by the most current version of these terms and conditions.
If you have any questions or concerns regarding our terms and conditions, please contact our customer support team at contact@petdeluxe.co.uk for assistance.
